Refund policy

Last updated: 7.07.2026

1. Nature of Products and Services

All products and services provided by Love and Jam are delivered electronically, except for classes and workshops, which are delivered in person. Digital products and services may include, but are not limited to, downloadable content, online consultations, memberships, subscriptions, software access, or other digital materials.

Because these products are intangible and delivered immediately or upon access, all sales are considered final upon purchase, except where otherwise stated in this policy.

2. General Refund Policy

Due to the nature of digital products and services, all sales are generally final and non-refundable once access has been granted or delivery has begun.

By completing a purchase, you acknowledge and agree that you waive any right to cancellation or refund once the digital content or service has been delivered or access has been provided, except where required by applicable law.

3. Delivery of Services

Digital services are delivered either immediately upon payment or within the time frame specified on the product or service page.

Failure to access a service due to incorrect information provided by the customer (such as an incorrect email address or login details) does not automatically qualify for a refund.

4. Exceptions and Refund Eligibility

Refunds may be granted at our sole discretion in limited circumstances, including but not limited to:

  • You were charged multiple times due to a technical error
  • The service was not delivered or is inaccessible due to a verified technical issue that cannot be resolved within a reasonable time
  • The product or service is materially different from its description
  • A refund is required under applicable mandatory consumer protection laws

All refund requests must include sufficient supporting information, which may include screenshots, error messages, or other relevant documentation.

5. EU/EEA Consumer Rights

If you are a consumer residing in the European Union or European Economic Area, you may be entitled to a statutory right of withdrawal of 14 days from the date of purchase in accordance with Directive 2011/83/EU on consumer rights.

For digital content and digital services, you acknowledge and agree that:

  • Performance of the contract may begin immediately after purchase;
  • You expressly consent to immediate delivery of the digital content or service; and
  • You acknowledge that you lose your right of withdrawal once the digital content or service has been fully delivered or access has been provided.

Once access has been granted or performance has begun, you are no longer entitled to cancel or receive a refund, except where required by mandatory applicable law.

If you wish to cancel before delivery has begun, please contact us immediately at contact@loveandjam.co.uk or via your customer account at https://shopify.com/101400150358/accounthttps://shopify.com/101400150358/account. If you checked out using a phone number only, please use the returns link in your SMS order confirmation. Refunds for valid pre-delivery cancellations will be issued within 14 days.

This does not affect your statutory rights under applicable consumer protection legislation.

6. Refund Request Process

To request a refund, please contact:

Email: contact@loveandjam.co.uk

Please include:

  • Full name
  • Order number or proof of purchase
  • Description of the issue
  • Any supporting documentation (such as screenshots or error messages)

We may request additional information to assess your claim.

We aim to respond within 5 business days.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their payment provider. Unresolved disputes may result in suspension of access to our services and may affect future purchasing eligibility.